Refund & Cancellation Policy

Last Updated: 4/26/2026

1. Our Commitment to Quality

At Tati, we are dedicated to delivering premium, chef-crafted meals using the freshest possible ingredients. If you are ever entirely dissatisfied with the quality of your order, please contact our team within 24 hours of receiving your delivery.

2. Returns of Perishable Goods

Because our products are highly perishable prepared foods, we cannot accept returns. We kindly ask that you safely dispose of any items you deem unsatisfactory and reach out to us so we can make it right.

3. Refunds and Credits

Refunds or account credits are issued on a case-by-case basis. If you experience missing items, damaged packaging, or an error on our end:

• Please take photos of the damaged items or package immediately.
• Contact us via our support channels with your order number and photos.
• Upon review, we will issue a partial or full credit to your Tati account for use on a future order, or a direct refund to your original payment method at our discretion.

4. Order Cancellations

For one-time and subscription orders, cancellations or modifications must be made before the weekly cutoff window. Once the cutoff time has passed, we have already begun sourcing ingredients and preparing your order, meaning we cannot cancel or refund orders processed past the cutoff time.

5. Unclaimed Pickups

If you choose local Miami pickup and fail to retrieve your meals within the designated pickup window, your order will be forfeited. Due to health, safety, and freshness standards, we cannot hold meals indefinitely, and these orders are non-refundable.